Jazz 4G EMEI cloned - Got scammed by Jazz franchise at Bhatta Chowk? Need advice
I had a pretty frustrating experience recently and honestly just want some advice on what I can do next.
On 27th Ramadan, I asked my brother to buy a Jazz 4G device for me from the Bhatta Chowk Jazz franchise in Lahore because I was busy with work. They charged him PKR 12,000 for the device, even though the official price on the Jazz website is around PKR 7,000. When he questioned it, the staff said the website price is “not updated,” so we went ahead with the purchase.
They also gave a data SIM and activated a bundle for around PKR 2,500.
The next day, we had to travel out of the city. When I tried using the device there, it didn’t work at all and the signal indicator was red. I assumed it was just because I was in a remote area.
Fast forward to now, I’m back in Lahore and finally had time to properly check it again. Same issue: “limited service” on the admin panel, no operator name showing, and no internet access.
Out of curiosity, I checked the PTA status of the device’s IMEI… and it shows duplicated/cloned (picture attached).
At this point, I feel completely scammed. To make things worse they didn’t provide any receipt.
I’m planning to go back to the franchise on Monday, but I’m honestly worried they’ll just deny everything or refuse to help.
Has anyone dealt with something like this before?
What’s the best way to handle this? Any advice would really help right now.