What the hell?
I’m so utterly confused by the way your pharmacies work. For one, after my doctor submits prescriptions (none are controlled substances), if I don’t call to request they are filled then they just sit there for days going unfilled. Am I incorrect in thinking YOUR JOB IS TO FILL THE PRESCRIPTION WHEN YOU CAN AND THEN NOTIFY ME TO PICK IT UP????? Why do I have to call you TO ASK YOU TO DO YOUR JOB?!?!?!
Two, I didn’t need a prescription for a bit and didn’t submit a refill request until a couple months later - called to ask about it and they stated it was an early refill. IT WAS NOT! I had to take my bottle in and prove it was last filled two months prior ask they review footage to see I indeed HAD NOT PICKED IT UP IN 2 MONTHS! It was only a one month prescription too so it’s not like they mistaked me for having more than a month’s amount.
Third, I received notification a prescription was picked up…I had never picked it up. I had to go to the store and have them review video footage of the time it was supposedly picked up for them to clearly see it never was. They then filled it for me and apologized.
I’m sorry but what the fuck is wrong with your system? Why is there a new issue every single month? AND WHY CANT YOU WAIT TO PUT THE ACTUAL DATE PICKED UP ON THE BOTTLE TO ENSURE SICK AND ELDERLY PEOPLE ARE NOT CONFUSED BY THE DATE????? If it’s a necessity to do it that way THEN YOU NEED TO NOTIFY YOUR PUBLIC ABOUT IT!
It’s as if you’re addicted to making your own lives harder on top of the lives of your patients. No one should EVER have to demand you show video proof of them not picking up a prescription???? For a non controlled substance at that!
Jesus fucking Christ PLEASE GET IT TOGETHER