u/not_alba

An update to my last post, I’ve replied and they gave me a full refund for one order and credit for the other order. They tried to make it sound like they are doing me a favor, but all I want is my money back. I went ahead and disputed the charge and they sent me a threatening email? I’ve already decided not to buy from them again after their “great” customer service. All I can say is I’m deeply disappointed and please don’t buy from them if they are selling rotten smelling meat.

*note to those who are wondering why I disputed*

It was a journey getting the “refund” back for one order and store credit for the other one. The store credit did not cover the total amount for my second order. What I’m looking for is my full refund which has been difficult as I had to ask for a manager to step in. Finally, a supervisor responded and decided on a full refund for one order and store credit for the other. Why do I need a store credit? To buy more spoiled smelling raw meat to feed my cats? Before they even gave me the refund and store credit, I had to take a photo of all their product including lot# and proceed to told me to donate those items and show proof of receipt and signed by whoever I donated to before I could get a “refund” of anything. Why do you think I would buy from them again? They also took long to respond as well.

Thanks for reading, I’m just here to share how they could’ve handled this better.

Recently had two orders ($114 and $227) from them and it came smelling like spoiled/rotten eggs. I emailed them and they claimed it’s because of the high pressure pasteurization process. They refused to give me a refund unless I donate them and I have to provide proof. This is absolute MADNESS. The meat is off already and smells rotten. They were not fast with their responses and I’ve already thrown everything out. Even if I still had the product I will not risk donating them as they smell rotten and the texture is different and weird.