Won’t drain… let it sit for a good 10min.

Edit: FIXED

1. Cleaned the carafe
2. Pulled basket out and cleaned it by running water through all parts, filling it, and compressing the spring to let water flow through 2-3x
3. Pulled spray head off (turn towards batch brew then keep going to pull it off) and cleaned it
4. Wiped everything down
5. Ran a flush cycle (have to use batch basket)

More than likely had grounds interfering with the spring in the basket.

My brother ran a 25-person window treatment business. About a year ago we were going through his lead data and noticed something brutal:

30-40% of his leads were coming in after hours. Evenings, weekends. Average callback time was around 18-24 hours. By the time his team called back, half had already booked someone else.

The math worked out to roughly $70K/year in revenue he never had a shot at. For a $2M business. Just from slow callbacks.

I spent 8 years in trades software before this and I'd seen the same pattern over and over with home service businesses. Owners obsess over conversion rate and average ticket but almost nobody runs the math on lead response time.

Here's the fix, step by step. None of this requires a big budget or new hires.

1. RUN YOUR OWN MATH FIRST

Pull last 90 days of leads from your CRM (or wherever they live). Tag the ones that came in after 5pm or on weekends. Compare close rates between "responded within 1 hour" vs "responded within 24 hours" vs "responded after 24 hours."

Most owners are shocked by what they find. The 24+ hour bucket usually closes at less than half the rate of the under-1-hour bucket.

If your numbers are bad here, every other step matters more.

2. KILL THE PHONE-FIRST MENTALITY

The instinct is to hire after-hours coverage or use an answering service. Don't.

Answering services charge $1-3/call and don't actually book the job.. they take a message. Customer still has to wait until business hours to confirm. Half the value is gone.

Hiring an after-hours dispatcher costs $40K+ all-in and you're paying them to handle a fraction of a call's worth of work most nights.

Forwarding to the owner's cell works for six months until the owner burns out. Predictable.

The real answer is structural: the customer should be able to book themselves at 9pm on Saturday without anyone on your team being involved.

3. SET UP A 24/7 SELF-BOOKING FLOW

You need software that does three things:

- Show your real availability (not just "request a callback")

- Pre-qualify the lead with 3-5 questions (service type, urgency, location, scope)

- Confirm the booking automatically with a text/email and add the job to your tech's calendar

A lot of tools do different versions this depending on how complex your operation is. house call and jbbr are decent, getdriive (where I work now) also factors in drive time. Pick whichever fits your stack. We tried to build a flow with Calendly, N8N, and Zapier but we had to create like 98 appointment types and hack together service areas but it didn't really work.

4. PUT THE BOOKING LINK EVERYWHERE

This is where most teams half-ass it. The booking link needs to live in:

- Your Google Business Profile

- Every page of your website (especially homepage above the fold)

- Your missed-call auto-responder ("Sorry we missed your call, book here: [link]")

- Email signatures on every team account

- Your Google ads / Facebook ads

- Your invoices to existing customers (recurring service) If a customer can't find a way to book in under 10 seconds, they'll call a competitor.

5. PRE-QUALIFY HARD

Don't show your real calendar to every visitor. Ask 3-5 short questions first.

Bad lead types to filter out:

- Outside your service area

- Looking for services you don't offer

- Tire kickers gathering quotes for projects 6 months away

- Pure commercial when you only do residential

Qualified leads see real time slots. Unqualified ones get routed to "someone will reach out within 24 hours" or a partner referral.

This sounds harsh but it actually improves your close rate AND protects your tech's calendar from bad jobs.

6. AUTOMATE EVERYTHING DOWNSTREAM

Once they book:

- Immediate confirmation text + email

- Reminder 24 hours before

- Reminder 1 hour before

- Tech notification with customer info pushed to their phone

- "On my way" notification when the tech leaves

This is table stakes but a shocking number of trades businesses still do reminders manually or skip them entirely. No-show rates drop 20-30% when this is automated.

7. WATCH THE NUMBERS

After 30 days, run the same math from step 1. You'll see:

- After-hours bookings 2-4x higher

- Total scheduling labor down 15-25%

- No-show rates down 30-50%

- Better tech route efficiency (if your tool routes by location)

For my brother's business: scheduling labor dropped 81% in the first quarter. Bookings went up. Office stopped playing phone tag.

A few things to know:

- True emergencies should still go to a human. Have a path that detects urgency keywords (flooding, no heat, smoke) and routes to your on-call line.

- Long sales cycles (renovation, solar, big remodels) only benefit partially. Self-booking works for the first appointment. The longer cycle that follows still needs human salespeople.

- Don't try to fix all 7 steps at once. Get steps 1-3 working, then layer in 4-7. Most teams that try to boil the ocean give up.

Happy to answer questions if anyone wants to dig into specifics.