Account wrongfully suspended
small rant.
Woke up this morning to our account suspended. We had a case come up about a month ago stating suspicious activity and possible compromised account. We looked all over cloud trails all the tenant items and found nothing of note. Proceeded to ask for more information for the next couple of days with no response from AWS support. I closed the ticket as I've seen them re-open if there are any issues still open. Not this time and then finally the day of reckoning came and boom account suspended.
I understand I probably should have pestered them more but I don't think its cool to not respond to a ticket and then suspend a production account. I have since opened up the old ticket and created a new one to bring the account online. I was hoping to pay for expedited services but can't while your account is in this state it seems. So I'm stuck with basic support and a director who is pacing in front of my office.
So in desperation here I am on reddit posting in hopes of an escalation.
Happy Tuesday everyone 😄