u/msgolightlyy

So I had gotten selected for the ticket lottery… since new tickets went up today, I tried upgrading to better seats and apparently TM had used a different provider for the lottery?? The agent told me I couldn’t upgrade since my ticket wasn’t obtained directly through them. I was like what do you mean? My request was done directly through TM and both conf email and selection emails came directly from TM. Apparently they had partnered with some company called ticket today. Never heard of it but my ticket is valid. It’s just BS that I’m unable to upgrade when I got my ticket directly though them.