u/mrmeepz

Hi everyone! Last November, I switched from Spotify to Tidal and sadly there have been a few core issues with the service. I don't want to come on here and just complain – because I DO want to keep using Tidal – but a few questions have come up for me and I thought I'd just ask y'all:

• Are these issues something that a lot of people experience? Have they been known for a long time or is it something that has only come up recently?
• what's the track record of the Tidal dev team on fixing stuff like this?

My issues:
1) Songs vanishing from my library

This is definitely my biggest gripe. Songs just disappearing from my library for no apparent reason, luckily I haven't detected any songs vanishing from playlists. How does this happen?

2) Playback stuttering/failing

Every once in a while, the whole "playing a song"-thing just doesn't work, stops halfway or keeps buffering for super long. I have found myself in situations where I just gave up trying to play the song I want to hear. It's definitely not my internet - also lowering the quality doesn't always help.

3) Playback glitching

This is something minor and is mostly fixed by restarting the app, but still, Tidal regularly mixes up song data. For example: cover art and song title are saying I'm listening to Video Games by Lana. But the audio that's playing is actually a Lykke Li song.

To end on a positive note: I love the new UI, it's elegant and makes great use of Apple's Liquid Glass. I've also been enjoying the improved sound quality over Spotify!