u/monsoon__004

I run a local service business and out of nowhere we just got hit with a wave of one star reviews. none of the names are in our customer database and they all vaguely mention a better alternative in town which makes it super obvious it's a competitor paying for negative reviews. i flagged all of them as spam and opened a ticket with google business profile support but they just sent back an automated email saying the reviews don't violate their policies. how are local businesses supposed to survive this if google won't even enforce their own rules?

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