The end of surfacing in the same retail business...
I'm gathering, from where I work, that we're essentially shutting down same day surfacing for good based on general computerized metrics.
I get confused because we have individuals days where we easily earn 5-10k surfacing progressive lenses. Nobody is making it clear that we're ending surfacing but I've been in business for 20+ years and I can see replenishment patterns and things like refusal to elucidate details on strategy coming from above. So it feels like we're probably just eliminating that end of our business.
There's no proprietary information happening, fwiw... it's just we implemented some new scheduling stuff and our lab budget dropped by 3/5ths and now they're shutting down replenishment on progressive blanks.
I know that similar things happened at a lot of retail spaces around COVID but I guess I am asking, as a manager, did they inform you before those changes or did they just drop them on you suddenly? And is there anything you'd recommend to alleviate that?
I get worried because I've got lab employees that rely on their job and I'm concerned that I'm going to get a payroll that's like 15 hours for one employee. And we also haven't notified any of our doctors or management beyond, possibly, a corporate level about this.
We actually had corporate guys out here at the end of last year indicating that we were going to grow surfacing. It's just become unstable and I don't know what to tell my people.