Metrics question & lols
Hey guys, cannot get a straight answer on this from management. What the hell is COE, and how can I monitor that metric??
Also, seen a couple customers posting here (probably due to Mothers' Day whooping us, bless y'all) but I feel like the subreddit is plastered in warnings of "Hey, this is for employees to unwind, not customer discussions about the service." Hilarious seeing how it works from the other end. I wonder if they consider deleting their posts when they receive the "I hope your pillow is warm on both sides" comments.
I will never understand it. Had a customer today give the store her name and code over the phone for pickup. Let's say Kelly. Shopper found closest name to it, Nelly, off by the first letter (maybe she had a lisp, maybe the phone had static). Brought it out. Customer not even in the car. She finds customer inside, code was wrong. Customer reveals a THIRD, DIFFERENT name, like Tabitha. Not even close to the first two. wtf. Everyone got the right orders in the end but like.... Why'd she give us 2 totally different names? 😭 Lol