WGU Intro to Python Assessment counted after ZyBooks/Guardian technical failure during Question 14
Looking for advice from anyone who has dealt with this.
I was taking the WGU Intro to Programming in Python assessment today and the ZyBooks/Guardian setup failed while I was on question 14 of 15. The screen froze, then went blank. I messaged the proctor/support agent through Guardian, and they told me to refresh. After I refreshed, it kicked me out to a ZyBooks login screen and I could not get back into the assessment.
I was never able to finish the test, but the attempt still appears to have counted in my coaching report.
This is especially frustrating because I already had a previous assessment session affected by technical issues too, and that earlier one had to be thrown out.
I already emailed my instructor and mentor and explained what happened, but I wanted to ask if anyone else has dealt with ZyBooks/Guardian technical issues causing an assessment to count even though it was never completed.
If so:
- did WGU remove the attempt?
- who did you contact besides instructor/mentor?
- how long did it take to get resolved?
I’m pretty frustrated because I was close to the end and never got a fair chance to finish.