InHome Drivers Unable to Open Door
I’ve been a happy InHome customer for several years now. However, I’ve had an issue since day 1 with my delivery preferences in the app. When setting up InHome, you have the option to use a Walmart-compatible Level lock, or use your own keypad lock. I already have keypads on my house and opted for that option. My code is entered in my InHome delivery settings, but without fail, every driver calls me because they can’t figure out how to get into the house. They say the code isn’t visible on their end. The only way I’ve been able to get around this is by putting the code in the delivery instructions field, but this seems less secure than using the actual keypad code field.
Does anyone have insight into this issue or any suggestions? Walmart support says my keypad info is entered correctly, so I’m not sure what else to do.