(To be fair I got a full refund. But I still think that misleading subscriptions is not the right way to earn money. )
Since I also fell victim to this, I’m honestly surprised to see people recommending PDF Guru for professional use.
I signed up for what looked like a “free trial” and ended up being charged €49.99 — twice — without any clear warning or reminder.
If this were a serious and transparent company, it would do the basics:
- Clearly inform users upfront that this is a paid subscription and show the exact price
- Send a reminder when the trial ends and before charging
- Clearly state that the charges are recurring
I am not talking about just “nice-to-have” features! They are basic consumer protection requirements under EU law (Directive 2011/83/EU requires clear information about pricing, duration, and recurring billing before purchase).
Hiding this behind a “free trial” and then charging €49.99 without proper, clear communication is, at best, misleading.
Just sharing my experience so others don’t fall into the same trap.