If anyone is considering spending ANY money with Zillow. DON'T.
I tried their Showcase platform last year, and not only did they not end my contract when they were supposed to (billed me for 2 additional months) they also have in their contracts that if you DO cancel, they remove any and all credits you have already paid for but haven't used. Which means I paid them $900 for 2 credits (the 2 credits they continued after my initial contract) that they refuse to refund and won't let me use, unless I keep my subscription active (continuing to buy more credits).
So my options are:
- Cancel today, eat $900
- Continue to be billed at whatever the current rate is month to month, which was $450 on my contract, I'm assuming more now, (adding a credit per month) until I can use any/all credits I have/acquire then cancel.
Zillow used to be a great resource for agents. We all knew they were taking our own leads and selling them back to us, but there wasn't much we could do about it. Now, it's gotten so bad that the platform is ineffective, but when you call them on it they force your hand to either eat the money you've already spent, or keep paying them (throwing good money after bad).
Long story long - do not give Zillow any of your money.