u/kermitt1991

Who is everyone using for Maintenance Call Centers and what has your experience been? I oversee about 40 single family homes, and I’m looking for a 24/7 call center that fields calls and triages maintenance issues, and in cases for after hour emergencies contacts the appropriate property contact or submits a work order to an approved vendor. A non-negotiable for me is that when a tenant calls, it is a human, not AI. Also open on whom to stay away from.