Hajj in 11 days and still no information
Asalam alekum
My wife and I will be departing for hajj 2026 in 11 days and yet we have not been contacted by any agency, nor any guide, nor our provider Ithraa al khair.
Their website is down since 2 months. I’m emailing them and they keep sending generic/automatic emails. Their whatsapp number feels like talking to a chatbox they keep telling me they are processing my case.
I have heard other pilgrims already participated in hajj preparation meetings etc but we have been left over so far.
The guides we have been assigned on nusuk told us that we will be contacted later on by someone else.
We have been waiting and waiting, now its only 11 days left and still no contact from anyone.
Any other pilgrims in our case ? What should I do ?
Provider : Ithraa Al Khair
Package : 13