My Microsoft account got completely hijacked and now Microsoft says it doesn't exist anymore
I really need help from an actual human because the automated Microsoft recovery system is completely unusable now.
Today I received an official Microsoft security email saying that a “Passkey / Hauptschlüssel” was removed from my account.
I clicked “review recent activity” and saw that the recovery email had been changed to:
virginiazahri1976@horseshitmail.net
which obviously is NOT mine.
At the same time:
- my password no longer works
- my recovery methods are gone
- and now the craziest part:
My Microsoft account under my original email address (julian0804h@gmail.com) apparently no longer exists anymore.
Even the Microsoft Account Recovery page says:
“There is no account with this email.”
So I cannot:
- reset the password
- use account recovery
- contact support properly through the normal flow
I have now recreated a Microsoft account using the same email address, which made everything even more confusing.
In the OneDrive app on one of my devices, where I am still logged into what seems to be my original/lost account, I can still see all my original files and OneDrive still shows my correct email address there too.
However, when I log into the newly created account with the same email, it behaves like a completely fresh account with no files or history at all.
So it seems like my original account still exists internally somehow, but the login/alias may have been changed or detached.
It honestly looks like the attacker changed the primary alias/login of the Microsoft account so the original email is no longer recognized.
Has anyone experienced this before?
Is there ANY way to reach a real Microsoft human support agent for account takeover cases like this?
I still have:
- the original security email from Microsoft
- screenshots
- old passwords
- device info
- proof that the account belonged to me
Any help would seriously be appreciated.