u/juandatuna

Hello Reddit community,

I need urgent help and advice. I am a Solana wallet user and I lost my crypto assets after following instructions from an official support agent.

• I had a spam NFT appear in my wallet

•	I contacted official support through the app

•	Support agent “Enmanuel” instructed me to send it to the Solana burn address

•	I followed their exact instructions

•	After doing this, my assets disappeared

•	I have full screenshot evidence of the entire conversation

• I contacted support again and showed all evidence

•	They are claiming it is my fault

•	I strongly disagree — I was following their official instructions

•	Advice from anyone who has experienced something similar

•	Contact information for a crypto lawyer

•	Any legal steps I can take against the platform

•	Help understanding my rights in this situation

I have all screenshots saved as evidence. This is a serious situation and I am desperate for help.

Has anyone experienced this? Please help.

Hello Reddit community,

I need urgent help and advice. I am a Solana wallet user and I lost my crypto assets after following instructions from an official support agent.

I had a spam NFT appear in my wallet

•	I contacted official support through the app

•	Support agent “Enmanuel” instructed me to send it to the Solana burn address

•	I followed their exact instructions

•	After doing this, my assets disappeared

•	I have full screenshot evidence of the entire conversation

Current situation:

•	I contacted support again and showed all evidence

•	They are claiming it is my fault

•	I strongly disagree — I was following their official instructions

• Advice from anyone who has experienced something similar

•	Contact information for a crypto lawyer

•	Any legal steps I can take against the platform

•	Help understanding my rights in this situation

I have all screenshots saved as evidence. This is a serious situation and I am desperate for help.

Has anyone experienced this? Please help.