Fitness app shows 0 steps but Health app is correct - persists across iPhones and restores
Hi gang, I’m hoping someone here has seen this before because Apple Support and the Apple Store haven’t been able to fix it.
The issue - the Apple Fitness app shows 0 steps and the Health app shows correct step data.
It was happening on my old iPhone 15 Pro Max and if I set it up new with no restoring data it seemed to work. If I restored from the old backup same problem.
I then moved to a new iPhone 17 Pro Max and didn't restore from backup but installed all the apps manually one by one. Initially it worked but now it's the same issue as before.
Speaking with Apple support they checked all the settings and it looked fine on the old iphone - they got me to reset network settings and permissions and that didn't change anything.
On the new iPhone tried again to talk to the support team and they tried the same reset but still nothing.
- Deleted and reinstalled the Fitness app - but no changes
- Checked settings and they appear all ok
- No Apple Watch involved
- Apple Support also ran through diagnostics and couldn’t explain it
Key symptom that seems important:
Fitness never properly registers in Health permissions.
It shows “No data found” instead of listing Steps / Walking Distance.
The current theory - something in my iCloud account or HealthKit permission database is corrupted and gets reintroduced after setup but with no obvious way to fix it.
Has anyone seen Fitness fail to register as a Health data source like this?
Is there any way to fully reset HealthKit permissions without wiping everything?
Any ideas appreciated. This one’s been going on far too long. It's one of those annoyances that I'd love to figure out.
My wife got a new phone same time as me and of course it works perfectly for her and it did before - and we can't see any obvious settings differences.