Chewy, Nordstrom, and now Clinique use OnTrac - won't shop these brands anymore
I am working from home today and I get the notification that my package was delivered. I look outside - no package. I leash up my dog and go for a walk around the neighborhood to see if I can spot it. Nope. I contact OnTrac customer service and get a response that because it was "delivered" and that the address on file is correct, then they can't help me. This makes zero sense. Yes, it was delivered *somewhere* but not at the address on file because I am home right now and it is not here. And there is no photo proof of where it was left so I can't even go find it.
Brands need to stop being so damn cheap and stop using OnTrac. I won't shop at any brand who uses them anymore because it's just not worth the headache. (Yes, I know that one person doesn't make a difference, but I needed to rant.)