u/hungryghost09

Hi everyone, just wanted to share a few updates and some important clarifications. We truly appreciate your support and patience as we continue to grow and improve.

No 6-Month Plans:

We have been getting a lot of messages from people asking why they were given a 6-month plan, and we want to clear this up. We do NOT currently have 6-month plans and there are no plans at that duration available right now. We may offer them in the future, but for now everything runs on our standard quarterly 12-week cycle.

If you see "6 months" referenced in your order, that is because the plan includes a refill for your next quarterly order. It is still a 12-week program.

Technical Difficulties:

The platform is currently experiencing some technical issues with our new pharmacy integration. Orders have not yet been sent to the pharmacy and this is actively being worked on. We know this is frustrating and we appreciate your patience.

We are not the only platform experiencing these issues right now. If you do not want to wait, we recommend selecting Hallandale Pharmacy instead for faster fulfillment.

📣A few things we want to address:

1. The chat widget on our website is for general questions only.

It is an AI-powered assistant meant to handle FAQ-type questions or late-night inquiries about our programs, and we love that people are using it. However it is NOT for medical or treatment questions. Please also do not ask it about what vial sizes you will be receiving.

2. The patient portal is the fastest way to reach us.

We genuinely want to help everyone as quickly as possible, and messages sent through the portal get to us much faster than email or other channels.

3. Please be patient with response times.

We do our best to respond as quickly as possible and are generally very fast, but the standard expectation is within 24 hours. If you don't get a reply within 5 minutes, please do not send repeated follow-up messages.

Also please make sure you select everything carefully on your intake and that you input the correct shipping address

4. We are not the provider group.

We care deeply about every patient getting the right care, but we have zero influence over the provider group's prescribing decisions. Please carefully review your intake form and if you are requesting a higher dose, make sure your proof of dose is submitted.

Processing times are typically 24 to 72 hours and may be longer if you are in Puerto Rico or a synchronous state. We also do not control when they review your case.

5. Vial size and BUD requests.

This is not something we have any control over, and selling by the mg is illegal in most states. Vial size and BUD are entirely at the pharmacy's discretion and they dispense according to your prescription duration and what they have in stock that matches your prescription. Please stop asking us about this as we cannot help with it.

6. The patient portal is easy to use.

It lets you manage everything in one place, from updating your payment information to pausing, turning off auto-renew, and cancelling after you receive your order. We want you to always feel in control of your plan.

7. Auto-cancelled orders.

If you have already been approved and prescribed by a provider within the past 15 days, placing a new order will result in an automatic cancellation. This is tied to your account and cannot be overridden.

8. Please be honest on your intake.

We have seen people request maximum doses while still on a starter dose. Do not game the platform. Providers verify proof of dose and if a mismatched order gets sent to the pharmacy, there are no refunds. Your intake exists to keep you safe and to help the providers give you the very best care possible. Please be honest, it truly matters.

As always, we are here for you and working hard every day to make this the best experience possible. Thank you for being part of the Rift community.

TLDR: No 6-month plans currently exist, just 12-week quarterly programs. New pharmacy integration is having technical issues, switch to Hallandale for faster fulfillment. Use the patient portal to reach us. We are not the provider group and cannot influence prescribing decisions. We have no control over vial size or BUD. Do not game the platform. Please be honest on your intake.

Hi everyone, well the worst news has happened and I'm sure everyone already knows but I wanted to give you all an update on where things stand. BPI still has a limited inventory at the pharmacy hub. They're saying it'll last a couple months but I personally think it wont last as long just from my own experience during the previous shut down.

That said, BPI is still available for anyone that wants to order.

In other News: We are waiting on updates for Apothecary's inventory. I was supposed to launch it tonight or tomorrow night at the latest but i'm waiting for updates in regards to this.

We're also planning to add a couple new pharmacies soon !

Hallandale $100 off promo is still available also

Hey everyone, hope you're all having a good Saturday. Just wanted to give a heads up that we're adding new pharmacy fulfillment options soon, including Apothecary Pharmacy compounded (GLP-1/GIP) with no additives, fulfilled and shipped by NewLife Rx, available in all 50 states.

We're also working on additional options with different formulation choices like B12 and glycine based on your preferences and what your provider determines is right for you.

More details coming shortly.

Disclaimer: Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality. Prescription products require an online consultation with an independent licensed healthcare provider, who will determine whether treatment is appropriate. Use only as prescribed. Results are not guaranteed and individual results may vary. Rift is not a pharmacy.

Hi everyone,

Just wanted to share a quick update. The pharmacy hub has informed me they’re currently reviewing and making improvements to the shipping and fulfillment process for refrigerated medications.

As part of this, some orders may now be shipped via next-day overnight delivery using an insulated kangaroo mailer with ice packs. If this applies to your order, you’ll see next-day shipping reflected in your tracking.

Others may still arrive in a traditional cooler with 2-day shipping. There may also be a newer, smaller cooler option being introduced as part of these updates (I know some of you hated the size of those super large coolers lol).

So if your packaging or shipping speed looks a bit different, that’s why.

Also, the Hallandale $100 off promo is still active for anyone who was planning to use it.

Hi everyone. To avoid issues like the last Lipo+ launch, I wanted to pilot our upcoming compounded Glutathione program with a small group first. That way if there are issues I can remedy them before an official launch

We're offering both the 5mL and 30mL sizes from Olympia Pharmacy, dispensed & fulfilled by The Pharmacy Hub. We're limiting this to 10-15 spots so we can make sure everything runs smoothly before the full launch.

The launch pricing will be:

5ml is $169 monthly ( no quarterly since the pharmacy doesnt have the inventory for it )

30mL is $199 monthly and $349 quarterly (3 vials shipped upfront)

Concentration is 200mg per 1mL

Participants will get $25 off the already launch price. Let me know if you're interested.

Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality. Prescription products require an online consultation with an independent licensed healthcare provider, who will determine whether treatment is appropriate. Use only as prescribed. Results are not guaranteed and individual results may vary. Rift is not a pharmacy.

Hi everyone, just a quick update on order timelines.

Due to a recent pharmacy stopping production, order volume has increased significantly, and some orders from multiple telehealth platforms were rerouted to other pharmacies. As a result, turnaround times may be longer than usual this week.

If your order is in “sent to pharmacy” status, it is currently with the pharmacy and being processed in their queue.

If you placed an order Friday afternoon or over the weekend when the promo started, it has only been about 1 business day, so please keep that in mind.

Our standard ETA is 7–10 business days to account for pharmacy processing, though it is often much faster under normal conditions.

We appreciate your patience while things stabilize.

If needed, you can also contact the pharmacy directly to check your position in the queue, as they will have the most up-to-date information and are typically very responsive.

Additionally, the $100 off promo is still available.

Hi everyone! Genuine thank you for the support on the recent Hallandale promo. Seeing so many of you try Rift means a lot to us, and that promo is still running if you've been on the fence.

Really exciting news this week: we're launching a Glutathione program, compounded by Olympia Pharmacy and fulfilled and shipped by The Pharmacy Hub. It's coming in multiple sizes so there should be something that works for everyone's personalized wellness needs, all provider guided.

We also have a second Glutathione option from Hallandale Pharmacy coming later this month, so stay tuned for that.

More good things on the way. Seriously, thank you all for the support, it means everything to a small team like ours.

Disclaimer: Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality. Prescription products require an online consultation with an independent licensed healthcare provider, who will determine whether treatment is appropriate. Use only as prescribed by your licensed healthcare provider. Results are not guaranteed, and individual results may vary. Rift is not a pharmacy.