Help changing mom’s direct deposit info
My 83-year-old mother had to change banks recently due to fraud. We have been trying to change her direct deposit through the SSA website to her new bank. I get an error message saying they require more information and directing me to make an appointment at a local office. When I try to make an appointment, it says changing direct deposit info doesn’t require an appointment and sends me back to change it online. It’s an endless loop of getting nowhere.
She has called ssa and gotten a callback but the banking info remains unchanged. I wasn’t there to hear the call so I’m not sure what was said. She is physically disabled to the point where going to a local office is close to impossible. Mentally she is okay but requires help to manage finances.
We have added me as a designee so hopefully I can speak to someone at ssa and help her change the direct deposit info. She’s getting desperate without her payment as it is her only source of income.
I’m currently waiting for a call back from ssa now.
Any help or tips anyone can provide is appreciated so much.