Normal to ship warranty returns like this?
Hey folks, just looking for a sanity check here: I sent out my M18 brush cutter for repair because it was overheating and it returned in this broken, holes-in-it, 2-box combo. I shipped it to them in the normal rectangle box the tool came in.
If Milwaukee's whole service model is their online portal + shipping through FedEx rather than having authorized service centers—which I'd love to drive to if there was one within an hour or so—how do they not even have boxes that fit the tools? Are they not concerned with damage?
If I was able to pack it with a little care on my end in 5 minutes at the fed ex store, how is this the quality coming out of their special factory repair place? Not to mention it was raining so water probably got in both boxes.
Just venting. Seems way beneath a company positioned as a higher-end consumer option.