Overwhelmed and Confused (NYC/CT)
Hi!
Warning and advance apology, long post ahead
I’ve been in my role for almost 10 years. Started temp to hire at a small family office in the NYC/CT area, UHNW, less than 10 employees.
Here because I’ve been feeling extremely under appreciated and it’s getting to be really discouraging. It’s been helpful to read other’s experiences and now I’m really hoping to get a bit of insight.
Listing my current primary responsibilities, doesn’t even feel like it covers everything but to limit risk of over disclosure I’m trying to keep it somewhat light.
What do you think the title/comp should be for the role as listed?
I think I may be under-titled and feel underpaid but I have no idea where to place myself relative to market because I’m struggling to find similar scopes - would really appreciate any help 🥲
Responsibilities: Provide day-to-day executive and personal support to two (2) principals including meals, errands, prescriptions, returns, and time-sensitive reminders; coordinate complex scheduling across medical appointments, private and commercial travel logistics, vehicle servicing, gifts, and household/vendor appointments; serve as on-site point of contact for vendors and services at private residences; oversee daily office operations and act as a central resource for internal processes and workflow coordination; provide support to VP/Accounting department; manage Accounts Payable end-to-end including invoice processing, approvals, and execution of high-volume payment runs; 1099 preparation and compliance; maintain and work within QuickBooks including execution of system migration and cleanup and chart of account design; assist with financial tracking, documentation, wires, and trustee-related submissions; identify and flag discrepancies across contracts and payments to ensure accuracy; coordinate with external contacts regarding board meetings, attendance, and travel logistics; support onboarding of vendors and property managers; act as internal point of contact for real estate operations including coordination of utilities, maintenance, and property-level logistics; step in across functions to support high-priority and time-sensitive tasks; absorb overflow work to enable team output and maintain deadlines; troubleshoot operational and communication gaps; maintain institutional knowledge and ensure continuity across both business and personal operations in a fast-paced, high-demand environment.
Additional context: The other office members frequently take credit for work I’ve executed, they make more while doing less, and they’re much more respected. I feel disconnected from my job in a way I never have before, it feels like my is work invisible and it’s driving me crazy. I’m glossed over, taken advantage of, and am constantly being pulled in a million directions/have to stay late to make it all work. The responsibilities continue to grow/evolve without any change in compensation outside of regular cost of living raises, clarification, or shift in title. I feel the role has outgrown an executive support title but have no clue where to align these responsibilities and I’m at my wits end. Looking for a little hope 🥲
Sorry again for the long post and thank you so, so much for any insight.