u/gdxpr

I've tried on several occasions to initiate the switch from Public Mobile to Freedom Mobile so that I can get wifi calling/texting, but the website is always broken, and prevents me from signing up. There's always an error message after I submit the credit check form. So I contact support via chat, and they did something so that now the website claims I have an account and need to log in. But of course I have no PIN yet, and it doesn't let me "reset" my PIN, either. So the support guy says there's nothing he can do to fix it, and that's that. The gross incompetence is very impressive.