I have been without internet for 3 days and constant back and forth with reps. I need help or I think I need to cancel. Please help
I am tired of telling the details to reps and honestly feel exhausted having to explain the situation yet again.
I moved to a brand new construction apartment.
My first fiber modem was not connecting to my account during install. The MAC address was not scanning for the tech during install. Yet somehow my Internet worked so the tech left.
Couple days later, Internet stopped working. Phone reps could not find my modem on my account to trouble shoot.
They sent a new tech and he gave me a second modem and said when Internet stops working attach the second modem. So now I have two modems.
Internet stopped working with first modem after couple hours, I attach second modem. Internet still not working.
PON keeps blinking on router. Online says that’s typically faulty fiber connection. I like can’t do shit to trouble shoot. I even told technician. He said it’s fine.
I call optimum they cancel my service and create a new account saying my account t was not provisioned correctly. They said they’re sending a new tech to come.
No confirmation emails about anything. No Internet for days. No one to reach out to.
I need help. I work from home. I can’t do this shit. I want to cancel at this point. Please point my to a supervisor. I can not do the phone rep loop/technician loop any longer. Please help.