The Suxpedia agent who got angry at me for not reading her mind
So I get a call today, and I can tell from the caller ID that it is from Suxpedia. I put on my best OTA-charming voice:
Me: Elwood City Super Hotel, frontdeskkoala speaking, how can I help you?
Agent: Hi frontdeskkoala, thank you for taking this call. I'm calling about a mutual guest who has a reservation for May 10, can you pull up his reservation?
Me: OK, May 10, what is the name on the reservation?
Agent: It is X____ Y____.
Me: (looking at the list of reservations for that date) I'm sorry, I don't see any reservation under that name...
We go back and forth a couple times, I ask for the spelling of the name in case I misheard it the first time, she also gives me a confirmation number which I repeat to her twice, and there simply is no reservation in our system with that name or number.
Me: I'm sorry, we don't have that reservation.
Agent: Are you sure, frontdeskkoala? Can you read me the confirmation number again?
I do exactly that.
Me: ... Are you sure you're trying to contact the Elwood City Super Hotel? Maybe the reservation was at our other property, the Elwood City Great Hotel? (Sometimes guests get confused.)
Agent: No no, I'm looking for the Rustic Motel.
Me (hardly believing my ears): Wait, what?
Agent: The Rustic Motel.
Me: Oh... We are not the Rustic Motel. This is the Elwood City Super Hotel.
Agent (angrily): WELL, WHY DIDN'T YOU START WITH THAT?
Me: That's literally the first thing I said.
I glance at the caller ID screen again. The agent has already hung up.
Suxpedia agent, where did you go?!! I was only ever nice to you! Why did you hang up on me? <insert crying emoji here>