u/fmsibai

I need some advice because I am honestly at the end of my patience with this process.

I lost my job and my last working day was 22 March 2026. I submitted my ILOE claim on time and thought this would be relatively straightforward. Instead, it has turned into a complete mess.

Every few days, they came back asking for another document. Not all at once. Not a clear final list. Just a rolling stream of new requests, one after another.

Here is the situation.

I have two separate matters with my former employer.

The first is a court case relating to a bonus dispute only. That matter is already before the court, and all the relevant documents for that have already been shared.

The second is completely separate and relates to my final salary, accrued annual leave, and EOSB. That matter is not in court yet. It is currently still at the DDA mediation stage, and I have already shared the DDA complaint/mediation documentation.

Despite that, ILOE rejected my claim.

Their rejection says I failed to provide the required documents. Specifically, they said I needed proof of receipt of end of service benefits or cancellation of the work card, and they also wanted evidence that the complaint had been referred to MOHRE.

This is where it gets absurd.

I cannot provide proof of EOSB because the company has not paid it.

I cannot provide proof of cancellation of the work permit/work card because the company is refusing to cancel it. Their position is that they will not process cancellation until the labour court passes judgment.

And I cannot provide proof that the salary/leave/EOSB matter was referred to MOHRE because it has not reached that stage. It is still in DDA mediation.

So they have effectively rejected my claim for not providing documents that either do not exist yet or are completely outside my control.

Meanwhile, I have had no income for a while, I am paying legal fees, and I am dealing with a former employer that is withholding my final salary, annual leave, and EOSB. I took out and paid into unemployment insurance for exactly this kind of situation, and now when I need it, the process feels designed to block payment rather than help.

What makes this more frustrating is that they seem to have conflated the two disputes. The bonus case is separate. The salary, leave, and EOSB matter is separate. I explained this and shared documents for both tracks.

Still rejected.

At this point I am escalating formally, but I want to know whether anyone in the UAE has dealt with something similar.

Has anyone had an ILOE claim rejected because the employer refused to cancel the work permit?

Has anyone dealt with ILOE demanding MOHRE documents when the employment dispute was going through DDA instead?

Has anyone successfully appealed a rejection like this?

And beyond appealing directly to ILOE, should I be escalating to Dubai Insurance, Sanadak, DDA, or someone else?

I am not looking for generic advice like “submit the documents” because that is the whole issue. The documents they want either have not come into existence yet or can only be produced by an employer that is refusing to cooperate.

Any practical advice from people who have actually dealt with ILOE, DDA employment disputes, work permit cancellation issues, or insurance escalation in the UAE would be useful.

I need some advice because I am honestly at the end of my patience with this process.

I lost my job and my last working day was 22 March 2026. I submitted my ILOE claim on time and thought this would be relatively straightforward. Instead, it has turned into a complete mess.

Every few days, they came back asking for another document. Not all at once. Not a clear final list. Just a rolling stream of new requests, one after another.

Here is the situation.

I have two separate matters with my former employer.

The first is a court case relating to a bonus dispute only. That matter is already before the court, and all the relevant documents for that have already been shared.

The second is completely separate and relates to my final salary, accrued annual leave, and EOSB. That matter is not in court yet. It is currently still at the DDA mediation stage, and I have already shared the DDA complaint/mediation documentation.

Despite that, ILOE rejected my claim.

Their rejection says I failed to provide the required documents. Specifically, they said I needed proof of receipt of end of service benefits or cancellation of the work card, and they also wanted evidence that the complaint had been referred to MOHRE.

This is where it gets absurd.

I cannot provide proof of EOSB because the company has not paid it.

I cannot provide proof of cancellation of the work permit/work card because the company is refusing to cancel it. Their position is that they will not process cancellation until the labour court passes judgment.

And I cannot provide proof that the salary/leave/EOSB matter was referred to MOHRE because it has not reached that stage. It is still in DDA mediation.

So they have effectively rejected my claim for not providing documents that either do not exist yet or are completely outside my control.

Meanwhile, I have had no income for a while, I am paying legal fees, and I am dealing with a former employer that is withholding my final salary, annual leave, and EOSB. I took out and paid into unemployment insurance for exactly this kind of situation, and now when I need it, the process feels designed to block payment rather than help.

What makes this more frustrating is that they seem to have conflated the two disputes. The bonus case is separate. The salary, leave, and EOSB matter is separate. I explained this and shared documents for both tracks.

Still rejected.

At this point I am escalating formally, but I want to know whether anyone in the UAE has dealt with something similar.

Has anyone had an ILOE claim rejected because the employer refused to cancel the work permit?

Has anyone dealt with ILOE demanding MOHRE documents when the employment dispute was going through DDA instead?

Has anyone successfully appealed a rejection like this?

And beyond appealing directly to ILOE, should I be escalating to Dubai Insurance, Sanadak, DDA, or someone else?

I am not looking for generic advice like “submit the documents” because that is the whole issue. The documents they want either have not come into existence yet or can only be produced by an employer that is refusing to cooperate.

Any practical advice from people who have actually dealt with ILOE, DDA employment disputes, work permit cancellation issues, or insurance escalation in the UAE would be useful.

I need some advice because I am honestly at the end of my patience with this process.

I lost my job and my last working day was 22 March 2026. I submitted my ILOE claim on time and thought this would be relatively straightforward. Instead, it has turned into a complete mess.

Every few days, they came back asking for another document. Not all at once. Not a clear final list. Just a rolling stream of new requests, one after another.

Here is the situation.

I have two separate matters with my former employer.

The first is a court case relating to a bonus dispute only. That matter is already before the court, and all the relevant documents for that have already been shared.

The second is completely separate and relates to my final salary, accrued annual leave, and EOSB. That matter is not in court yet. It is currently still at the DDA mediation stage, and I have already shared the DDA complaint/mediation documentation.

Despite that, ILOE rejected my claim.

Their rejection says I failed to provide the required documents. Specifically, they said I needed proof of receipt of end of service benefits or cancellation of the work card, and they also wanted evidence that the complaint had been referred to MOHRE.

This is where it gets absurd.

I cannot provide proof of EOSB because the company has not paid it.

I cannot provide proof of cancellation of the work permit/work card because the company is refusing to cancel it. Their position is that they will not process cancellation until the labour court passes judgment.

And I cannot provide proof that the salary/leave/EOSB matter was referred to MOHRE because it has not reached that stage. It is still in DDA mediation.

So they have effectively rejected my claim for not providing documents that either do not exist yet or are completely outside my control.

Meanwhile, I have had no income for a while, I am paying legal fees, and I am dealing with a former employer that is withholding my final salary, annual leave, and EOSB. I took out and paid into unemployment insurance for exactly this kind of situation, and now when I need it, the process feels designed to block payment rather than help.

What makes this more frustrating is that they seem to have conflated the two disputes. The bonus case is separate. The salary, leave, and EOSB matter is separate. I explained this and shared documents for both tracks.

Still rejected.

At this point I am escalating formally, but I want to know whether anyone in the UAE has dealt with something similar.

Has anyone had an ILOE claim rejected because the employer refused to cancel the work permit?

Has anyone dealt with ILOE demanding MOHRE documents when the employment dispute was going through DDA instead?

Has anyone successfully appealed a rejection like this?

And beyond appealing directly to ILOE, should I be escalating to Dubai Insurance, Sanadak, DDA, or someone else?

I am not looking for generic advice like “submit the documents” because that is the whole issue. The documents they want either have not come into existence yet or can only be produced by an employer that is refusing to cooperate.

Any practical advice from people who have actually dealt with ILOE, DDA employment disputes, work permit cancellation issues, or insurance escalation in the UAE would be useful.