This is for those of you that have to deal with Surveys
I was wondering how you guys feel about getting Surveys. I currently work for a very corporate restaurant chain and my bonus is tied into getting under a 3% dissatisfaction as well as 3 other factors. These other factors are great, my staff's training is at 100%, I am meeting my speed of service and I got 5 stars for my last inspection... I am currently sitting at a 10% with only 30 surveys that have been filled out. I have been trying to fix the issues and for the most part they have gotten gotten better. My problem currently is they keep threatening my job if i can't get it under 3% and even with the rest of my scorecard perfect I still get $0 bonus and with the amount of work I have put into this store since I took it over from the last GM is sort of like a slap in the face. I was just wondering if anyone else on here has any experience with