Unit not available, but host won't alter or refund [US]
Edit: Apparently I finally sent enough screenshots of their own policies and Airbnb backed down. I'm getting a full refund and dodging a scammy bullet. Thanks for listening y'all and be careful out there!
A few months ago I booked a condo within a hotel, and the property manager just reached out last week to say the unit I booked won't be available due to a water issue. They tried to send an alteration request, but every time I clicked to accept it said "those dates aren't available." So at the outset it looks like they're trying to move me into something that isn't actually available.
After a few failed attempts to accept the alteration, they're now saying they won't fix the reservation within the app, I just need to "rest assured" that my reservation is confirmed on their end, even when my app still shows I'm only confirmed for the unavailable unit. Despite Airbnb policy showing they have to either update IN THE APP or refund, they're refusing to do either. Support refuses to help because they aren't "authorized" to refund unless the host approves the refund (which they obviously will not).
As an added bonus, the property management's account was "hacked" and "they" messaged today asking for payment off the app. Despite tons of good reviews, this is looking scammier by the second and I have zero confidence that I will actually have a place to stay when I show up next month.
Any experiences with this? What's my recourse?