Does Aircall Account Managers ever respond???
I signed up for Aircall 2 months ago, roughly.
I want to upgrade my account because I want texting API automation abilities, which are only in the more expensive version for reasons.
First thing everyone should know if they're considering Aircall:
They deactivated my account for no reason without telling me.
I just launched my business. I tested an automation I set up and my phone number wasn't working. It turns out they wanted additional information for verification purposes and decided the best way to get my attention was to disconnect my business phone line.
BTW they never tried calling, texting, or emailing about it. It's not like it was a last resort.
ANYWAY, I should've cancelled right there. But I had already built software based off their API - so I held off.
When I test my automation, I realize it doesn't work. I troubleshoot for days before I find out that my code isn't the problem... It's my account type. And, the only way to change your account is to reach out to their customer service.
Anyway, I started trying to get them to help me on April 29, 2026. I've reached out 3 more times since then. It's not May 11.
This company sucks, man.