u/dorothea63

I'm a digital archivist working on a webinar for library staff about helping patrons with digital preservation (photos, files, etc.). Most of my experience is in special collections, so I'm trying to get a better sense of what this actually looks like at a public service desk.

I’ve asked a few public librarian friends, and a lot of what I've heard so far leans more toward general tech help, like setting up a new iPhone. I'm curious where digital preservation comes up, if it does.

• What kinds of questions do patrons ask about saving or keeping their digital stuff?
• Are there situations where you're not sure what to tell them?
• Any memorable interactions?

Just trying to make this as practical as possible. I'd really appreciate any insight!