u/dominorec

I didn’t have these problems before. Now, very often, instead of generating on the unlimited Kling 2.5 plan, I see this window - and it’s disgusting. You keep misleading people about everything. You advertise “unlimited” in the subscription, but in reality it’s available far less often now than it used to be.

Constant prompts to switch to paid models. Terrible service.

Starting next month, I’m planning to move to another platform, and honestly, I hope others do the same. You don’t respect your users and keep getting more arrogant with every update.

https://preview.redd.it/6moh0exito0h1.png?width=952&format=png&auto=webp&s=8a9a2a0e5ee0b59345e4f9744c3fa030462d12b9

Hi. I previously wrote in a review thread that this platform does not fix its bugs. Here is the link to my previous review, I’ll repeat it below:

"Hi everyone. Has anyone experienced being misled by Freepik? I generate videos using Kling 2.5, I always select it and set the quality to 720, and on my plan these generations should be free. Instead, Freepik switches the model to Kling 2.1. I’ve tried contacting support, but they either don’t reply or send generic responses with links explaining how many credits I have and how to use them. I’m very frustrated with this behavior and the lack of transparency in how credits are being charged. I’ve already lost around 4,000 credits because of this. For some reason, there’s no option to attach screenshots. But the model switch is only visible in the generation history - I don’t see it being changed at the moment of generation. So there’s no way for me to prevent it."

I would also like to add that at first they sent generic replies saying they were working on the issue, and then they simply closed the ticket - and even the follow-up ticket was closed as well. My credits were refunded, but the problem was not resolved. Please check - maybe this platform is also taking your credits. After some time, the model started switching to Seedance, which made it even more expensive. In my case, the issue only occurs when generating in Spaces. When generating directly from the main menu, there is no problem. But this is extremely inconvenient. I initially chose this platform because of the convenience of generating through Spaces. I would also emphasize, like others, that the changes to unlimited models have significantly worsened the platform.