u/dma_s

I was using Imperial Service Direct for ~10 years and had a positive experience - everything was online, phone meetings, emails.

About a year ago my advisor was moving on and I was moved to an in-branch advisor. She’s terrible over email and phone and prefers in-person appointments. I live and work in different cities and have small kids so it makes it very hard.

Have they discontinued the Direct service? How can I go about requesting a transfer back into this as my current advisor had no idea when I mentioned it to her.