u/derf2010

▲ 1 r/elgato

Elgato HD60 pro troubleshooting

I recently bought an HD60 pro for streaming, and I haven't managed to get it to work. The device appears in the 4k capture utility, game capture utility and OBS, but none of them can get a signal when a device is plugged in.

Passthrough to another monitor doesn't work either, and plugging in a laptop to test if a monitor is being detected or not reveals that the devices can't find the monitor at all.

I bought this capture card second-hand, as it was a lot cheaper than buying firsthand, but it was through CeX (a UK second-hand tech retailer). I haven't had many bad experiences from them, and I believe they test all of the electronics coming in, so I'd be more inclined to believe it's a setup issue on my end.

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u/derf2010 — 16 hours ago

what’s the best way to fix this?

I’m almost entirely new to soldering, which is a problem considering I now have to try and fix this (Might be a bit hard to see, but there are VERY tiny cracks on the outermost connections between the connector and the ffc. Small enough to be difficult to see, but still enough of a gap as to break the circuit.) as one of my first solder attempts. What is the entire process to fix this? I have a basic soldering kit, but not much else alongside that.

u/derf2010 — 1 day ago