Rotary kit not shipping until sometime in July
I ordered the Eufymake Deluxe E1 kit first thing in the morning on 5/6 when they said everything was in stock and would ship in 1-3 days. Well, here it is a week later and I’ve received all items but the rotary kit, which has not yet shipped. I reached out to customer service and they said “Please rest assured that as soon as it becomes available, it will be shipped out at very first moment.”
When I pressed them for an ETA, they said “No detailed ETA is available, but roughly saying it may be around July. This item is still under testing to make sure it works without any trouble after sold out.”
I find this incredibly disappointing since there was no indication of any delay when the order was placed and they were using it in the livestream running while my order was placed. And this isn’t a preorder anymore. this is their active selling product.
As of this morning, the website now says the rotary attachment will ship at the end of May when you checkout, but it didn’t last week. No notification or email from Eufymake for prior orders.
Not a great first step in my Eufymake relationship.
To be sure this isn’t a rogue agent, I’m curious if others are getting the same story.