I guess I just want a bit of a vent, but also interested in others experiences.
I really pride myself on cleanliness. Now I have twin 3.5 yo boys so our house can get messy! But before a sit I do a deep clean a day or so before, and a final clean and check before departure.
I just received our sitter’s review and they docked stars for pretty much everything, including cleanliness and hospitality. Their comments mentioned that aspects of the home needed additional attention upon arrival.
I messaged them to ask for them to elaborate. They had messaged during their sit to advise the drains in their bathroom had a strong odour (which I have also just come to realise and will rectify) but no mention of any other concerns.
They said they had to clean the kitchen sink and sweep the living room and their bedroom floors.
I’m just so confused as the last thing I did was scrub and dry the sinks (I even bleached the drains). And had vacuumed and mopped all floors.
Regarding the pet, the sitter advised in their review that he had swiped and hissed on occasion and was territorial. He can be temperamental which I specify in my listing (more anxious or wary and doesn’t like to be picked up) , but I haven’t had that feedback from previous sitters.
Im just so bummed this review is now on my listing. No one has ever complained about the cleanliness of our home. I want any sitter to feel completely comfortable in our home and with our pet. But I also feel the review isn’t entirely fair particularly around the home and hospitality??