u/creepyNurseryRhyme

Just had a lady call in and she was so aggravating.

Yes I told her to slow down as she was talking a mile a minute, I'm trying to walk her through the program, she's yelling "respectfully you're not understanding what I'm saying" (lol) and that she feels dumb. We got thru that part once I told her "slow down, this is what we are doing- what are you trying to do then?"

Later she says there's an annoying button over the save button. Obviously, on my end I can't see whatever thing's covering the button. I ask, can you send me a screenshot so I can send it to our developers?

She says, I kid you not:

"Well respectfully, I'm out of time. I'm going to leave this to your IT team as I'm not a user-consultant for your company. Bye now."

Like miss ma'am, how is anyone supposed to solve anything that's happening on your end if you don't want to show it? I just say bye too and hung up, lol. I'm sorry you felt dumb, but being able to gracefully accept feeling dumb is a core part of maturity. It happens a lot.

I'm really surprised some people have businesses AND employees. The bar is in hell.

I've worked in call centers and service type jobs for 10+ years. And man. I think its time we got unionized.

People say these types of jobs are "unskilled" but they wouldn't last even two hours on a high-volume day. Do you know how much skill it takes to sit there calmly when you're being screamed at? To respond with a level of professionalism that makes you feel like a robot? To not demand that client pull up then and come get these hands? The level of violence is crazy.

People look down on call center and customer service jobs like whole companies wouldn't crumble in 2 minutes if we all got up and walked out. Who would help the clients? Sales? Back Office?? Management??? Upper Management????

Not to mention, I really hate that some people look at you like "aw you didn't pick the right college degree that's why you have this job". No. That's not what happened, Susan. College grads haven't been getting hired in their chosen field since the 2010s. It's not an us problem. It's a corporate problem.

Call center and customer service jobs are the most undervalued jobs on the planet. We need to organize and demand more pay, more benefits and honestly either shorter work hours or more pto for mental health. If the companies want our metrics so bad, they need to cough up more. There's no reason imo that a team lead should make 3-4x more than a rep when they couldn't even take a call even if you handed them a script.

I know it's hard to get people to organize. But nothings going to change if we don't demand more. These companies need us or their bottom line suffers. They need us more than they need upper managers and directors, just think about it.