u/chuggscollectibles

I recently sent in 2 jumbo cards that were in immaculate condition and just got the grade reveal today, a 4 & 6… checked the photos and sure enough there’s a big crease on my card. Called customer service and they sent me the first images of my card scanned by PSA and the crease doesn’t exist. I filed the quality assurance claim already but does anyone know how long it takes to hear back on those usually? Extremely disappointed in this whole experience as I’ve done multiple submissions with PSA and never had an issue like this before

Pics 3/4 are the intake scans