How common is yelling at the babies?
I need a pulse check on how common this scenario is-
My son is 2 and joined a few months ago so he's never been in the infant room. The teachers for ages 1-2 seem really sweet. Yesterday I picked him up at 3 instead of 5 like the teachers are typically expecting so some of them did not know a parent was in the building. They don't do full time cameras but send pics throughout the day.
I was waiting outside his class and saw that in the infant room (2:6), 5 babies were in high chairs eating, one was changing with a teacher, and the teacher that was supposed to be watching the 5 eat was scrolling on her phone for a while and looked up and started screaming at one of the 9 month olds "EAT OR DONT EAT!! WHATEVER! IM NOT GONNA FIGHT WITH YOU!! EAT YOUR FOOD!!" not in a "let's get going/get down from there" yell but in a truly screaming tone. and then kept scrolling. she didn't notice me staring let alone look up at the babies in front of her. The babies weren't crying, they seemed used to this treatment.
At the same time, the 3 year olds were in line to go potty. One teacher was taking them potty and the other had them sit on the floor in the multipurpose room. She sat over them and they just stared at her as she scrolled her phone, occasionally looking up to roll her eyes at their existence and then look back down. They seemed really used to this. As they were walking back I heard a lot of "Ugh __ you should know how to do this already!!! GET UP!" again, not in a normal boundary setting way but like she really hated these kids.
I'm wondering how common this is and why they feel so comfortable being nasty to babies and children and being on their phone all day in front of everyone else who works there. It's not a big center, you'd think they'd be scared of another teacher calling them out or the director hearing them.
I haven't brought it up with the director yet and am not sure how to approach it. The 3 year olds is one thing but if my infant were spoken to like that I'd pull them instantly and I think the other infant parents deserve to know what the environment is really like.
Edit: in the US, this is one of the highest rated centers around