Mortgage refinancing
I’m kind of asking for a Hail Mary, miracle, but hoping it’s possible.
We had our mortgage sold to Shellpoint/New Rez, and it’s been nothing but a nightmare. I’ve filed a complaint with the AG’s office. They have put our house into foreclosure but are literally refusing any sort of payment from me. Our “single point of contact” has changed multiple times. Their list of what’s necessary to be provided to them is constantly changing.
Recently this week, I had an issue with sexism from one of their staff members. So I went to google if anyone else has had this issue - this turned open Pandora’s box on how many people have had issues with them. Issues similar to ours.
My miracle that I’m trying to find and see if possible is: would another company potentially refinance with us given the circumstance or am I at a total loss here ?