Green banners question
I’ve reached 120 but instead of the green banners stating, “Congratulations! You have satisfied your obligation, and no additional payments are required for this loan”, my green banners say, “ You’ve reached 120 payments, but you may need to meet other program requirements”. Followed by a link to view loan for forgiveness detail details. When I click on the link, it brings me to the PSLF certification pages saying that my certification is in process. But it’s says it’s in process on every form from 2017 to now as well. When I reached 120 I went into the PSLF tool to certify & clicked that I wanted forbearance and it asked me to re-certify employment which kind of surprised me because I had just recertified employment the week before to get the 120th payment certified. I did it again and my boss signed it again and nothing has changed. It also still says I owe Mohela even though i said I wanted forbearance, so I guess I’m going to have to call them.
I called and asked the lady at Department Of education if I submitted it correctly, and she said yes, but I’m still finding this very weird and I’m wondering if anyone else has had their process go like this- having to recertify twice after reaching 120 and having this weird green banner, that says you might be done, but you might not. It’s making me kind of uneasy. I already struggle with anxiety and am finding this process much less clear than I thought it would be.