Weird ADT/Comcast Scam
I am trying to figure out what the point of this scam was or if there is an ongoing security issue that I should address.
A discount on my mom's Comcast internet service was terminated, so she called Comcast to see if she was able to get that discount extended. I have confirmed that she did initially call an actual Comcast representative. During that initial conversation, the representative mentioned that she could get an even bigger discount if she bundled with an ADT home security service, to which my mom said yes. She was then connected to a supposed ADT representative on the call.
This is where things get weird. She agrees to the security system and a technician has come and installed it. We have called ADT directly and confirmed that it is an actual ADT system that was installed at her house.
However, during that process, the original ADT representative called my mom repeatedly asking for a code from Comcast in order to activate the discount. He has called multiple times a day, and the call always comes from different numbers and area codes that are not listed anywhere online as an ADT or Comcast number. My mom was visiting me out of state at the time, which is when I first found out about this, when the supposed ADT representative called her at 9PM at night demanding the code. He would not accept that she was out of town and was not able to get the code.
I was getting suspicious at that time, so I told her to tell him to call her back in 10 minutes. When he did call back, I answered the phone and asked him to explain the situation to me. He kept asking for the code, so I told him that we would call back on the main ADT line tomorrow when we had it. he started getting very mad, saying that won't work and for me to put my mom back on. That was enough for me to end the call and told her not to respond to him anymore.
We did call Comcast back and they have confirmed that there is no such discount being offered between them and ADT, although they were able to match the discount separately. ADT has confirmed it is one of their actual security systems that was installed. I am not sure there was some sort of larger scam at play or if that original representative was just trying to get a kickback for something, but I want to be sure there isn't something fishy going on (like someone is spying on my mom with this system). My mom likes the security system so I don't want to tell her to remove it unless needed
Has anyone run into this before?