AirBnB rental had a bug infestation. Is a refund reasonable? [US]
I booked an AirBnB in Austin, TX for 14 days. About an hour into the stay I notice an inordinate number of gnats and bugs in the apartment - everywhere: living room, bedroom, bathroom, even in the fridge. I realize I have a dozen bug bites on me after about 90 minutes of being inside. I reach out out the host about whether this is known. They say it is, and say they even disclose this in the rental description:
> Please be aware that Texas is known for having all sorts of bugs and creatures, especially during the summer, that wander around and can sometimes get into the home. Bugs and creatures such as silverfish, earwigs, cockroaches/waterbugs, scorpions, spiders, wasps, mosquitoes, flies, snails, moths, ants, etc. are all very common in Texas and the South in general, and might show up in the home from time-to-time. The presence of a few of these critters does not indicate any sort of infestation in the home, as usually, it's just the critters trying to escape the blistering heat or the freezing cold like everyone else.
They mention that there is bug spray to be worn in the apartment. I've stayed in three AirBnBs in Austin this year and never once had an issue with bugs. I respectfully ask to cancel the reservation and get a refund - I hadn't used the bathroom/kitchen/bed so the cleaning would be minimal. Denied. Reach out to the AirBnB, with pictures of bugs, and they say the refund is at the sole discretion of the host. This goes further up their chain of command and the answer remains the same.
I left the unit after about two hours and got a hotel. A 14 day reservation is pretty hefty, but I'm fine eating this cost - they technically did disclose this in advance, even if I missed it. But it seems really strange that AirBnB would let hosts knowingly market a listing with a bug infestation. Am I being unreasonable here?