Hello r/Acronis,
We've added a free, built‑in automated billing module to Cyber Protect Cloud. It generates invoice‑ready monthly usage reports directly in the management portal - no setup, no manual reconciliation, and synced with partner price lists to reduce billing errors. Useful if you’re still spending time stitching reports together each month.
Every decade, something comes along that resets the industry.
The internet.
The smartphone.
The cloud.
Now – AI.
But this is not about using AI. This is about changing how IT services are built, delivered and scaled.
On May 13, Acronis CEO JJ Jager will take the stage to announce a new model for the service provider business in the AI era. And you’ll see the platform that is designed to enable partners to use AI as the ultimate accelerant to service delivery. You’ll hear from MSPs and industry speakers and get a look at a new product that is launching in the next few weeks.
We’ll be joined by a guest speaker – Ray Kurzweil – best-selling author, pioneering inventor, and futurist. He will deliver an exclusive keynote: “The Double-Edged Future: Navigating AI’s Greatest Risks and Opportunities.”
Kurzweil will explore the accelerating trajectory of artificial intelligence, uncovering real risks such as misinformation, autonomous decision making and misaligned systems.
Not a product update. Not a feature release. A fundamental shift in how Acronis helps partners grow, scale and deliver services in the AI era.
You’ll see:
This is where the next generation of service providers is defined. Be there when it happens.
Register below:
May 13 at 10:00 CEST / 16:00 SGT / 18:00 AEDT
May 13 at 10 AM PDT / 1 PM EDT
Hello r/Acronis, here is our monthly update from Acronis Product Management team. Its purpose is to inform you about the most important updates, achievements, and changes related to Acronis products.
Please, feel free to share your opinion on whether this information is useful for you, what else you would like to see, or give your feedback.
New in Acronis Cyber Protect Cloud 26.03 (release notes) and 26.04 (release notes)
[Acronis Cyber Frame] Early access
Acronis Cyber Frame enters early access as a hyperconverged infrastructure and IaaS option for service providers. It lets partners deliver VMs, block and object storage and networking with backup, disaster recovery, security and RMM integrated into Acronis Cyber Protect Cloud. Use case: SP-hosted or Acronis-hosted infrastructure services with protection built in from day one. Documentation & Video.
[Acronis MDR by Acronis TRU] Global availability
Acronis MDR by Acronis TRU is now globally available in the platform. Partners can launch a fully delivered MDR service with a dedicated MDR tab, direct collaboration with Acronis SOC analysts and a simpler path to offering managed security without building an internal SOC. Documentation.
[Platform] Free billing module for all partners
A new no-cost billing module for direct partners automatically creates monthly invoice-ready reports in the management portal. It includes an all-customers summary and per-customer breakdowns so partners can review usage, validate charges, prepare invoices and export reports in Excel or PDF. Documentation.
[Detection and Response] Multiworkload incidents
EDR and XDR now consolidate related detections from different workloads into a single incident. This gives teams a clearer view of lateral movement, reduces investigation noise and makes it easier to explain the scope of an attack to customers. Documentation.
[Detection and Response] Separate EDR and XDR offering items
EDR and XDR can now be enabled as separate offering items instead of being grouped under one endpoint security toggle. Partners get clearer control over what each customer uses and better visibility into how workloads are billed. Documentation
[Backup] Partner protection plans
Backup is now available in partner protection plans. Partner or folder administrators can apply backup plans across multiple customer servers, workstations and VMs from one place while centrally enforcing settings such as encryption and archive password management. Documentation.
[Backup] Archive password rotation
Administrators can change archive passwords for agent-based backups without recreating protection from scratch. This helps support encryption key rotation policies, respond to possible password compromise and keep existing backup operations running during a password change. Documentation.
[Backup] Microsoft 365 onboarding wizard
A simplified onboarding flow makes Microsoft 365 backup easier to start. Partners can protect a whole organization or selected workloads in a few steps, reducing setup time and minimizing the need for multiple plan configurations. Documentation. Demo.
[Backup] Microsoft 365 Exchange Graph API support
Microsoft 365 Exchange mailbox backup now supports the move from EWS to Microsoft Graph API for Frontline licenses. Customers need to approve the new permissions so mailbox backups keep running as Microsoft changes its APIs. Documentation.
[Backup / Security / RMM] Windows on ARM agent support
A new Windows on ARM agent extends backup, anti-malware, self-protection, remote management and cyber scripting to supported ARM-based Windows devices. Partners can manage newer hardware types from the same console as x86 workloads. Documentation.
[RMM] Acronis AI for remote desktop session summaries
Acronis AI can automatically summarize remote desktop sessions, capturing actions taken during a session and making recordings easier to review with time-based navigation. This helps reduce manual documentation, improve handoffs and maintain better records for audits and training. Documentation & Video.
[RMM] Acronis AI for remote desktop in-session recommendations
Acronis AI can also provide troubleshooting recommendations during live remote sessions. Technicians get more consistent guidance while working through issues, which can reduce escalation pressure on senior engineers. Documentation & Video.
[Platform] Acronis Pricelist API
The new Pricelist API gives cloud distributors and eligible direct partners access to effective SKU prices, list prices, discounts, commitment details, tiers and historical changes. It supports billing reconciliation, marketplace integrations and automated pricing workflows. Documentation.
[Platform] Custom user roles
Tenants can create reusable custom roles with granular permissions. This helps partners delegate administration, separate responsibilities across teams and customer environments and support access models that better match operational and compliance requirements. Documentation.
[Platform] Get Started dashboard for partners
A new partner onboarding dashboard brings trial status, onboarding progress, partner program details, resource usage and guided next steps into one place. It helps new partners understand what to do next and become productive faster without relying as much on support. Documentation.
[Acronis AI Assistant] Insights for tenants, users, workloads and alerts
Acronis AI Assistant now answers natural-language questions about tenants, users, workloads and alerts. Partners can find trial tenants needing attention, check usage, review user details and surface critical alerts or workload issues without digging through several screens. Documentation.
[Backup] Synology marketplace deployment
Partners managing supported Synology NAS environments can install the agent directly from the Synology marketplace for DSM 7.x. This reduces manual setup steps and helps teams roll out NAS protection faster. Documentation.
[Backup] Linux kernel 6.16 through 6.19 support
Backup and recovery support now covers Linux kernel versions 6.16 through 6.19. This helps partners protect newer Linux environments sooner, especially where teams adopt current kernels quickly. Documentation.
[DR] Inter-network firewall rules
Inter-network firewall rules add more control in DR environments with multiple cloud networks. Partners can define inbound and outbound exceptions between networks or individual servers, helping isolate tiers and meet stricter internal traffic requirements. Documentation.
[DR] Windows Server 2025 support
Disaster recovery now supports Windows Server 2025 workloads. Partners can use recovery server scenarios such as test failover, production failover, failback and backup and restore after failover for customers adopting the newest Windows Server version. Documentation.
[Security] MDR SLA reporting widgets
New MDR SLA reporting widgets help partners measure mean time to react, respond and resolve for managed incidents. They also show compliance trends over time with configurable objectives and time frames, making service reviews clearer. Documentation.
[RMM] Partner-level software and hardware inventory management
Partner-level software and hardware inventory management gives partners centralized visibility across direct customers. Teams can configure scans once, propagate settings automatically and standardize inventory management while still allowing customer-specific overrides. Documentation.
[Integrations] CloudBlue Connect self-management mode
CloudBlue Connect now supports self-management mode for customer tenants. This helps partners meet stricter data access and compliance requirements while preserving service enablement, usage processing and invoicing flows. Documentation.
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