another longer print from a neighborhood walk - this time I used a phomemo brand transparent gold sparkly sticker paper. (I included the last photo with flash on to try to show the gold sparkle, since the sparkle really does not show in photos.) starting to want a mini photo scanner...
my camera is a green "flip symbol" model
Wanted to document my experience here in case anyone else is dealing with the same thing, or thinking about leasing a 500e (TL;DR at the end)
Background
I'm a longtime Fiat fan. Drove a 2012 Fiat 500 for 11 years and loved it. I decided to trade it in and lease a 2024 Fiat 500e in February 2025 and I was genuinely excited to go electric.Fourteen months in, I've only driven ~2800 miles because of how undependable this car has been.
Issue 1: The Fiat Connect app has shown 98% charge for almost a year
The last time my Fiat Connect app showed accurate charging information was in June. Since then, it permanently displays 98% battery charge regardless of what the car is actually at. I could be down to 30% and the app happily shows 98%. Been in contact with Paul at Fiat Connected Services since August (about 8 months now) I've been asked to reinstall the app and send screenshots over and over again but every update from Paul is some variation of "still no update from the software team" and every attempt to escalate to another team has gone nowhere. This is annoying but I probably wouldn't care (I mean, its not like I could remotely see how much gas was in my car) except for how much harder it makes issue #2...
Issue 2: The car intermittently stops charging mid-session
I dont have charging at home. I use public chargers (mostly FLO, ChargePoint, EVCS, and evGo) the car will start a charging session and then stop before completing it. No error on the car side I just come back to the car and find it hasn't charged.
Repair attempt 1 (June 2025): Car was at the dealership for 11 days. They tested it, it charged fine in the shop, they escalated to Stellantis engineering, and sent them all the vehicle scan data. Their response was basically "charging to 100% takes 6-8 hours, that's normal" so they couldn't reproduce the issue.
Repair attempt 2 (April 2026): Went back for a second documented visit. Same result: tech tested Level 2 and 120V and said both worked fine. No fault codes.
So, issue 1 + issue 2 = the car stops charging unexpectedly and the app can't tell me it's happening, so most of the time I leave my car at a charger I come back to a dead car with no warning.
Issue 3: My $600 in Free2Move credits are basically unusable
At signing, I received $600 in Free2Move charging credits but because the Free2Move app consistently shows in-network chargers as "In Use" when they're physically available and working fine. I've had to use EVgo or FLO directly and pay out of pocket. I've spent at least $100 at in-network chargers because I simply couldn't access my own credits.
I've reported this to Free2Move multiple times and they've denied reimbursement citing a policy that sessions initiated outside their app are ineligible. I understand the policy but the problem is that their app is what's broken so I am stuck in a circular denial. On top of this, they recently updated the app and I was optimistic but it's worse than before because it looks like they have removed evGO from their network with no notice?
The response from Stellantis has been essentially nothing
When the one-year anniversary email arrived from the dealership, I replied with a full summary of all three issues. Stellantis Financial Services responded with a form letter that contained a literal placeholder: "[Insert OEM Brand & Phone Number]" and then closed the case. I followed up three times over the next five weeks asking for the actual contact info but no response! I've also copied Stellantis corporate emails on escalations and received no replies.
I still genuinely hope Fiat steps up and makes this right. I want to love this car. The driving experience is great when it works. But the connected ecosystem around it — the app, the Free2Move credits, the customer support chain — has been a mess.
Has anyone else experienced any of these issues and do you have any tips/suggestions? Would love to know if there are any fixes I haven't tried, or if anyone has had success getting Stellantis to actually address these issues.
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**TLDR:** 2024 Fiat 500e lease. Three issues: (1) Fiat app shows 98% charge always — broken for ~10 months; (2) car intermittently stops charging mid-session — two dealer visits, no fault found; (3) $600 in Free2Move credits mostly unusable due to app showing chargers as unavailable. Stellantis support has been largely non-responsive.