I turned in a lease earlier this year and while checking it in the sales guy noted a scratch on one of the rear panels. He said that they may or may not charge me for the damage. I took a pic of the scratch.
He mentioned I could chance it and see if they didn’t catch it or I could have it repaired by the dealership prior to it going to the auction house.
I asked him for a quote and he called me back a day or two later and said $200.00. I agreed.
He then called me back to say it was repaired and looked “good as new”. The charge ended up being $100 so I paid by credit card, got a receipt and that was that.
As you can imagine, that’s not the end of the story. Auction house noted the scratch and wants to charge $285. Sent me a picture of the scratch that looks identical to my “before” picture.
What’s the best way to go about handling this. I plan to call the dealership but who there should I be discussing this with? The sales guy, the repair manager, the store manager? Just looking for some advice on the best way to resolve amicably.