Should we abandon AWS altogether? "We denied your request and won't tell you why" is a huge red flag.
I've been using AWS for many years. When starting a new project, I create a new account for it. Recent stack plan is: Bedrock, SES, DynamoDB, Lightsail, IAM, CloudTrail, ECR, EKS, CloudWatch, Certificate Manager, etc.
It's still early in the project but I know SES requires approval so I submit my request... 2 days later, after sending them all the details requested, they deny my request. Their reason? "We cannot tell you why, for security reasons." Then they marked the issue as "resolved."
I've never misused an account nor sent marketing emails nor spam and never would. I re-opened the issue, replied, and linked my previous, years-old account. After 3 days, still no response.
I always looked at the difficulty with using AWS as job security for me, but the delay in responding and the ridiculous reason for denial make me wonder: Should I be avoiding AWS?