Shop won’t refund faulty new iPhone.
In Scotland.
I bought an iPhone 17e from a store 14 days ago and have experienced Bluetooth issues from the first day. I contacted the store twice for advice, as the phone will not connect to my watch, lights, or other devices.
When I visited the shop, staff were able to connect the phone to their speaker and concluded there was no fault. However, I demonstrated that it would not work with my AirTag, specifically the Bluetooth-dependent function, but they said this was not sufficient proof.
They’ve told me they will *only issue a refund if an engineer can replicate the fault.* They also stated that under the Consumer Rights Act, they have the right to test the device to verify the issue, and if the engineer cannot find or fix a fault, I will not be entitled to a refund.
After some back and forth, they offered to take the phone back as a gesture of goodwill, provided I return it with the box and accessories, but only with a 95% refund.
Does this sound correct?