u/_Discolimonade

So we’ve been using Zendesk as our Knowledge Base for our b2b platform. We have over 500 docs in it and searchability is quite poor; pretty much every keyword one can search for brings ups dozens and dozens of results, and top content isn’t there. We haven’t made much use of labels or the tags (we’ve been using tags as module identifiers i.e; you need to have X module activated for this feature). I was wondering for those who use it as a KB, how do your organize your content? How do you use the tags and labels ? Any tips and tricks/best practice you can share ? Thank you !!